At orionplay ph, we take the privacy of every Filipino member seriously. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the rights you have over your own data. By registering an account or using any part of our platform, you agree to the practices described on this page. If you have questions, our FAQ page is a good starting point.
Last updated: 2025. This policy applies to all registered members based in the Philippines.
When you register an account on orionplay ph, we collect the personal details you submit through the registration form. This includes your full name, date of birth, email address, mobile number, and any government-issued ID details required for identity verification. We also collect information you provide when contacting our support team, updating your account profile, or responding to any platform surveys. All of this information is collected solely to create and manage your account, verify your identity in line with Philippine regulations, and deliver the services you signed up for. We do not collect more information than is necessary for these purposes.
When you access the orionplay ph platform — whether through a browser or the mobile app — certain technical data is collected automatically. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-platform activity such as games accessed and features used. This data helps us maintain platform security, detect unusual account behaviour, and improve the overall experience for Filipino members. We may also use cookies and similar tracking technologies to remember your preferences and keep your session active. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform functions.
To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction-related information including payment method details, transaction amounts, timestamps, and reference numbers. orionplay ph works with trusted local payment processors to handle financial transactions, and we do not store full card numbers or sensitive banking credentials on our own servers. Transaction records are retained for the period required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. If you have questions about a specific transaction, you can refer to the Withdrawal page or visit our FAQ for guidance. All payment data is handled with strict access controls and encryption.
The personal data we collect is used for the following purposes: verifying your identity and age eligibility before account activation; processing your deposits, withdrawals, and in-platform transactions; providing customer support and responding to your enquiries; sending account-related notifications such as transaction confirmations and security alerts; and improving the platform based on usage patterns and member feedback. We may also use your data to detect and prevent fraud, money laundering, and other prohibited activities in accordance with Philippine law. We do not use your personal data for purposes beyond those listed here without first obtaining your consent or as otherwise required by law.
orionplay ph does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance with applicable data protection standards. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies when required by law or when we believe disclosure is necessary to protect the rights and safety of our members. Any such disclosure will be limited to what is strictly required.
As a registered member based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You also have the right to request corrections to any inaccurate or incomplete data in your account. If you wish to close your account and request deletion of your personal data, you may do so by contacting our support team — subject to any retention obligations we have under Philippine law. You have the right to withdraw consent for any data processing that is based solely on your consent, without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have not been respected, you may raise a complaint with the relevant Philippine data protection authority.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law. Transaction records and identity verification documents are kept for the minimum period required by applicable financial and anti-money laundering regulations. Once the retention period has expired and there is no legal basis for continued storage, your data is securely deleted or anonymised. If you request account closure, we will begin the deletion process in accordance with our internal data retention schedule. We do not keep personal data longer than is necessary for the purposes for which it was collected.
orionplay ph uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls that limit who within our organisation can view sensitive member data, and regular security reviews. Our payment processing partners are held to the same security standards and are required to maintain appropriate safeguards for any member data they handle. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and we encourage members to use strong, unique passwords and to keep their login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered members through the platform or via the contact details associated with their account. The updated policy will always be available on this page, and the date at the top of the page will reflect when it was last revised. Continued use of the orionplay ph platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your data is being handled.
Quick answers to what Filipino members most often ask about data handling and account privacy.
Our FAQ covers everything from registration and withdrawals to responsible gaming and account security — all in one place for Filipino members.